Data Storage Center: Solution to storage blocking in critical infrastructures

In high-availability environments, a failure in the data storage center can mean the loss of key services, financial impacts, and a poor user experience.

Here we tell you how Wezen faced a storage blockage, diagnosed the problem, and avoided a major interruption in the client’s operation.
We invite you to read the complete case and learn about the technical solution implemented, its benefits, and our specialist’s opinion.

The challenge: a storage block that put services at risk

During routine monitoring, we detected that one of the storage systems reported critical alerts due to a lack of available disk space.

This led to the total blocking of the storage system, impeding a virtual machine from being able to start its execution. In other words, it meant the loss of access to the information management system, essential both for the development of daily activities and for the consultation of historical data.

The solution we implemented on the Data Storage Center

To resolve the incident, we executed a staggered and parallel action strategy:

1. We acquired additional storage space: Thanks to the Wezen support team’s strong network of contacts, we were able to obtain the necessary resources for the storage system.
   This was especially important considering that the equipment was discontinued. This prevented the acquisition of the component through official vendor channels.
2. We unlocked the storage: In this way, we carry out the on-site installation and configuration of the additional resources. Thus, with the manufacturer’s support, we proceeded to unlock the equipment.
3. We restored the Virtual Machine: In parallel, and as an alternative measure, we worked on restoring the virtual machine in a different location.
   We did not wait for the storage system problem to be resolved, but acted proactively. This way, we would be prepared in case it was not possible to unlock the storage.

Results of the case

Thanks to the quick and specialized response, we avoided a major incident. This allowed the client to maintain operational continuity without affecting the final service.

After the installation of the equipment, we were able to activate the VM and restore the management system without loss of information.

In total, the process took seven days from incident notification to complete system restoration. This required work both inside and outside office hours.

Lessons learned and best practices

Facundo Peral, Operations Analyst at Wezen, explains the key lessons learned in this case:

He emphasizes that “having an up-to-date infrastructure — whether in terms of hardware, software, or support contracts — is fundamental. Since it allows us to guarantee operational continuity, avoiding data loss and system outages.”

In addition, he stresses that it is important to “plan infrastructure changes and anticipate the end of support by manufacturers. Key aspects that, in many cases, are not prioritized due to restrictions imposed by the socioeconomic situation, making it difficult to act with the necessary speed”.

Finally, he explains: “Taking into account this problem, we add value by adapting ourselves, analyzing alternatives, being able to provide answers and solutions outside the conventional channels. As well as accompanying in times of crisis, is a highly remarkable feature of Wezen’s technical team.”

In other words, this success story was made possible thanks to our expertise in infrastructure monitoring and management. This is how we help companies every day to prevent incidents before they have an impact.

Do you need to know the status of your environment and anticipate potential storage blocking risks? Get to know our monitoring and preventive auditing solutions for data storage centers. Write to us.